MLILY Cooling Queen Mattress – Gel Memory Foam Comfort

Return and Refund Policy

Our Worry-Free Return & Refund Policy at CARTCLOUD LLC 🛌

At CARTCLOUD LLC, we want you to absolutely love your new smart bed. We’ve poured our hearts into crafting the most luxurious and innovative sleep experience possible. But, if for any reason you’re not completely satisfied within the first 30 days, we’ve made returns and exchanges incredibly easy and hassle-free. We believe in our product, and we want you to feel confident in your purchase. That’s why we offer FREE returns! Your comfort and peace of mind are our top priorities. ✨

1. Return Policy Overview: Sleep Soundly with Our 30-Day Guarantee

We’re so confident you’ll adore your CARTCLOUD smart bed that we offer a generous 30-day return window. If you’re not completely happy with your purchase, you can return it for a full refund. And the best part? Return shipping is absolutely FREE! We’re here to make the process as smooth and stress-free as possible. No hoops to jump through, just sweet dreams guaranteed. 😴

2. What Can Be Returned? (Almost Anything!)

We want to make returns easy, but here are a few guidelines:

• Items must be returned within 30 days of the original delivery date.
• The item should be in good condition, meaning no excessive wear and tear. We understand you’ll try it out, but please treat it with care.
• Original packaging is preferred, but not always required. We understand things happen! If you don’t have the original box, contact us, and we’ll work with you.
• All included accessories must be returned with the product.

3. The Return Process: Simple as 1-2-3!

Returning your CARTCLOUD product is easy peasy:

1. Contact Us: Email us at support@cartcloud.shop within 30 days of receiving your order. Our friendly customer support team is available Monday – Friday, 9 AM – 6 PM EST.
2. Receive Your FREE Return Label: We’ll email you a prepaid return shipping label. Simply print it out.
3. Pack It Up & Ship It Out: Carefully repackage the item (original packaging is ideal, but not mandatory). Affix the return label to the package and drop it off at the designated shipping carrier location. We’ll guide you through this.
4. Confirmation: Once you ship the item, please send us the tracking number so we can monitor its return.

4. Refund Methods and Timeframes: Get Your Money Back Fast!

Once we receive your returned item and verify its condition, we’ll process your refund promptly. Here’s what to expect:

• Refund Method: Your refund will be issued to the original payment method used for the purchase.
• Processing Time: Please allow 5-7 business days for the refund to appear in your account. We strive to process refunds as quickly as possible!
• Confirmation Email: You’ll receive an email notification once your refund has been processed.

5. Exchange Policy: Find Your Perfect Fit!

Need a different size, color, or style? We’re happy to help with exchanges! Here’s how it works:

• Contact Us: Email us at support@cartcloud.shop.
• Exchange Options: Let us know what item you’d like to exchange for. We’ll check availability and guide you through the process.
• FREE Return Shipping: We’ll provide a FREE return shipping label for the item you’re exchanging.
• New Item Shipped: Once we receive your returned item, we’ll ship out your new item promptly.

6. Return Shipping: It’s on Us! 🚚

That’s right! Return shipping is completely FREE for eligible returns within the 30-day window. We’ll provide you with a prepaid return shipping label, making the process as convenient as possible. We want you to focus on getting the best night’s sleep, not worrying about return shipping costs. No hidden fees, no surprises. Just free returns. That’s the CARTCLOUD promise. 🤝

7. Damaged or Defective Items: We’ve Got You Covered!

We take pride in the quality of our products, but sometimes things happen. If you receive a damaged or defective item, please contact us immediately at support@cartcloud.shop. We’ll work with you to resolve the issue promptly, whether it’s a replacement, repair, or full refund. Your satisfaction is our guarantee! 💪

8. Non-Returnable Items: (Almost Nothing!)

To keep things fair and hygienic, a few items are non-returnable:

• Items that have been heavily soiled or damaged due to misuse.
• Items returned after the 30-day return window.

If you have any questions about whether your item is eligible for return, please don’t hesitate to contact us. We’re always happy to help! 😊

9. International Returns (Currently Unavailable)

At this time, we are only able to process returns from within the United States. We apologize for any inconvenience this may cause. We are working to expand our return options in the future.

10. Contact Information for Return Questions: We’re Here to Help!

Have questions about our return policy or need assistance with a return? We’re here to help! Contact us:

• • Business Name: CARTCLOUD LLC
  • Email: support@cartcloud.shop

• Address: CARTCLOUD LLC, 74854 Velie Way # 1, Palm Desert, California 92260, United States
• Service Hours: 9 AM – 6 PM EST, Monday – Friday

We’re committed to providing you with the best possible shopping experience. We hope this return policy gives you peace of mind and allows you to shop with confidence. Thanks for choosing CARTCLOUD LLC! ❤️

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