Shipping Policy

Shipping Policy – Get Your Dream Bed Delivered Fast! 🚀

At CARTCLOUD LLC, we understand that getting your new luxury smart bed to you quickly and safely is a top priority. That’s why we’ve created this Shipping Policy to be clear, straightforward, and reassuring. We’re committed to providing a smooth and reliable delivery experience so you can start enjoying the ultimate sleep experience as soon as possible!

1. Processing Time: Getting Your Order Ready 📦

Once you’ve placed your order, our team gets to work right away! We typically need 1-2 business days to carefully process your order. This includes:

• Verifying your order details
• Carefully inspecting your chosen smart bed for quality assurance
• Preparing your order for secure packaging

We know you’re eager to receive your new bed, so we strive to process orders as quickly as possible. You’ll receive an email notification once your order has been shipped!

2. Shipping Methods and Timeframes: Fast and Reliable Delivery 🚚

We partner with trusted carriers to ensure your CARTCLOUD LLC smart bed arrives safely and on time. Here’s what you can expect:

• Shipping within the USA Only: Currently, we only ship to addresses within the United States. We hope to expand our shipping options in the future!
• Shipping Timeframe: Once your order has been processed, you can expect delivery within 2-5 business days. Please note that these are estimated delivery times and may vary depending on your location and unforeseen circumstances.

3. Shipping Costs: Transparent and Fair 💰

We believe in transparency, so here’s a breakdown of our shipping costs:

• Orders $50 and Over: FREE!
• Orders Under $50: A flat rate of $7.99 will be applied at checkout.

We constantly evaluate our shipping rates to offer you the best possible value.

4. Shipping Restrictions: Important Information ⚠️

While we strive to deliver to as many locations as possible, there are a few restrictions to keep in mind:

• Geographical Restrictions: As mentioned earlier, we currently only ship within the United States.
• Product-Specific Restrictions: Due to the size and weight of our smart beds, we are unable to ship to PO Boxes or APO/FPO addresses. Please provide a valid physical address for delivery.

If you have any questions about shipping restrictions, please don’t hesitate to contact us.

5. Order Tracking Information: Stay in the Know! 📍

We understand the excitement of waiting for your new smart bed to arrive! That’s why we provide you with order tracking information. Once your order has shipped, you’ll receive an email with a tracking number and a link to track your package’s journey. You can also track your order directly on our website in your account order history.

6. Delivery Issues and Solutions: We’re Here to Help! 🤝

In the unlikely event that you experience any issues with your delivery, please don’t hesitate to contact us. We’re committed to resolving any problems quickly and efficiently. Here are some common issues and how we can help:

• Damaged Items: If your order arrives damaged, please take photos of the packaging and the damaged item(s) and contact us immediately. We’ll work with you to arrange a replacement or refund.
• Lost Packages: If your tracking information shows that your package has been lost in transit, please contact us. We’ll investigate the issue with the carrier and work to locate your package or provide a replacement.
• Incorrect Address: Please ensure that you provide the correct shipping address when placing your order. If you realize that you’ve made a mistake, please contact us as soon as possible. We’ll do our best to update the address before your order ships.

We pride ourselves on our excellent customer service and are always happy to assist you with any questions or concerns.

7. Holiday and Weekend Shipping: Planning Ahead 🗓️

Please note that shipping times may be slightly longer during holidays and weekends due to increased order volume and carrier delays. We appreciate your patience and understanding during these times. We will always communicate any potential delays proactively.

8. Special Handling Instructions: Your Comfort is Our Priority 🛌

Our smart beds are carefully packaged to ensure they arrive in perfect condition. If you have any special handling instructions, such as requiring a signature upon delivery or needing the delivery person to call you upon arrival, please let us know when placing your order. We’ll do our best to accommodate your requests.

9. Contact Information for Shipping Questions: We’re Just a Call Away! 📞

If you have any questions about our Shipping Policy or need assistance with your order, please don’t hesitate to contact us:

• Business Name: CARTCLOUD LLC
• Address: 74854 Velie Way # 1, Palm Desert, California 92260, United States
• Service Hours: 9 AM – 6 PM EST, Monday – Friday