CARTCLOUD LLC – Your Privacy Matters 💖

Welcome to CARTCLOUD LLC! We’re thrilled to have you explore our world of innovative home and garden solutions. At CARTCLOUD, we understand that your privacy is paramount. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, make a purchase, or interact with us in any way. We’re committed to transparency and building a relationship of trust with you. We believe in clear, simple communication, so we’ve tried to make this policy as easy to understand as possible. If you have any questions, please don’t hesitate to reach out!

Our Contact Information:

  • Company: CARTCLOUD LLC
  • Founded: 2025
  • Address: 74854 Velie Way # 1, Palm Desert, California 92260, United States
  • Email: support@cartcloud.shop
  • Service Hours: 9 AM – 6 PM EST, Monday – Friday

1. Information Collection 📝

We collect information in a few different ways:

  • Information You Provide Directly: This includes information you give us when you create an account, place an order, subscribe to our newsletter, contact customer service, or participate in surveys or promotions. This may include your name, email address, shipping address, billing address, phone number, and payment information.
  • Payment Information: When you make a purchase, we collect payment information through our secure payment processors. We do not store your full credit card details on our servers. We only store transaction IDs and limited details for security and refund purposes.
  • Shipping Data: To ensure your order reaches you, we collect and share your shipping address and contact information with our shipping partners.
  • Customer Service Communications: When you contact our customer service team, we may collect and retain records of those communications to provide you with the best possible support.
  • Information Collected Automatically: When you visit our website, we automatically collect certain information about your device and browsing behavior. This includes your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. We use cookies and similar technologies to collect this information.

2. Use of Information 💡

We use the information we collect for a variety of purposes, all aimed at providing you with a better experience:

  • To Process and Fulfill Orders: This is our primary purpose! We use your information to process your orders, arrange for shipping, send you order confirmations and shipping updates, and handle any returns or exchanges.
  • To Provide Customer Support: We want to be there for you. We use your information to respond to your inquiries, resolve issues, and provide helpful assistance.
  • To Personalize Your Experience: We strive to make your experience unique. We use your information to personalize your browsing experience, recommend products that may interest you, and tailor our marketing communications to your preferences.
  • To Improve Our Website and Services: We’re always looking for ways to improve. We use your information to analyze website traffic, identify areas for improvement, and develop new features and services.
  • To Communicate with You: We want to keep you informed. We use your information to send you newsletters, promotional offers, and other marketing communications (with your consent, of course!). You can opt-out of these communications at any time.
  • For Security and Fraud Prevention: Your safety is our priority. We use your information to detect and prevent fraud, protect our website and services, and comply with legal requirements.

3. Information Sharing 🤝

We only share your information with trusted third parties who help us provide you with our services. We never sell your information to third parties.

  • Service Providers: We share information with service providers who perform services on our behalf, such as payment processing, shipping, email marketing, and data analytics. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
  • Payment Processors: We use secure payment processors to handle your payment information. These processors are PCI DSS compliant and adhere to industry best practices for data security.
  • Shipping Partners: We share your shipping address and contact information with our shipping partners to ensure your order reaches you.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.

4. Data Security 🔒

We take data security seriously and implement a variety of measures to protect your information from unauthorized access, use, or disclosure.

  • Encryption: We use encryption to protect your sensitive information during transmission, such as your payment information.
  • Secure Servers: We store your information on secure servers that are protected by firewalls and other security measures.
  • Access Controls: We restrict access to your information to authorized personnel only.
  • Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.

While we strive to protect your information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

5. User Rights 🙋‍♀️🙋‍♂️

You have certain rights regarding your personal information, including:

  • Right to Access: You have the right to request access to the personal information we hold about you.
  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
  • Right to Erasure (Right to be Forgotten): You have the right to request that we delete your personal information, subject to certain exceptions.
  • Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
  • Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
  • Right to Object: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.

To exercise these rights, please contact us at support@cartcloud.shop. We will respond to your request within a reasonable timeframe.

6. Cookies Policy 🍪

We use cookies and similar technologies to collect information about your browsing behavior on our website. Cookies are small text files that are stored on your device when you visit a website.

  • Essential Cookies: These cookies are necessary for the website to function properly. They enable you to navigate the website and use its features.
  • Analytics Cookies: These cookies allow us to analyze website traffic and user behavior. We use this information to improve our website and services. We use Google Analytics, which uses cookies to collect information about your use of our website. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
  • Advertising Cookies: These cookies are used to deliver targeted advertising to you based on your browsing behavior. We may use third-party advertising partners who use cookies to track your browsing activity across different websites.
  • Functional Cookies: These cookies allow us to remember your preferences and personalize your experience. For example, we may use cookies to remember your language preferences or your shopping cart items.

You can control cookies through your browser settings. You can choose to block all cookies or to allow only certain cookies. However, please note that blocking cookies may affect your ability to use certain features of our website.

7. Third-Party Services 🔗

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of these third parties before providing them with any personal information.

8. International Transfers 🌍

Your information may be transferred to and processed in countries outside of your own. We will take appropriate measures to ensure that your information is protected in accordance with this Privacy Policy and applicable data protection laws.

For GDPR compliance, we rely on Standard Contractual Clauses approved by the European Commission for data transfers outside the EEA.

For CCPA compliance, we ensure that any service providers we use that are located outside of California provide the same level of privacy protection as required by the CCPA.

9. Data Retention ⏳

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

  • Order Information: We typically retain order information for 7 years for accounting and legal purposes.
  • Customer Service Records: We retain customer service records for 3 years to provide better support and track issues.
  • Email Marketing Data: We retain your email address for as long as you subscribe to our email list. You can unsubscribe at any time.

10. Updates to Policy 🔄

We may update this Privacy Policy from time to time. We will post any changes on our website and notify you of any material changes. Your continued use of our website after the posting of any changes constitutes your acceptance of the revised Privacy Policy.

11. Contact Information 📧

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Business Name: CARTCLOUD LLC

Email: support@cartcloud.shop

Address: 74854 Velie Way # 1, Palm Desert, California 92260, United States

Thank you for trusting CARTCLOUD LLC with your information. We appreciate your business! ❤️